Cancellation & Refund Policy

Kindly review this policy before booking or requesting any of our services.

Policy Overview

M. Pugh Legal Support Services prioritizes effective communication and professional scheduling. This policy outlines current expectations regarding cancellations, rescheduling, refunds, missed appointments, travel fees, and rush service requests.

Cancellation Policy

Clients are required to cancel appointments at least 24 hours in advance. Cancellations provided with less than 24 hours notice may incur a dedicated cancellation fee. Frequent cancellations could limit future booking opportunities. All requests must be formally submitted via email, phone, or through our designated online booking system.

Rescheduling Policy

Rescheduling is permitted based on current availability. Requests should be initiated at least 24 hours prior to the session. Please note that rush orders or mobile notary services may have restricted rescheduling options. New times are not finalized until you receive confirmation.

No-Show Policy

A no-show is recorded when a client is unavailable at the designated time. Such instances may lead to the forfeiture of deposits, booking fees, or prepaid costs. Future service requests may require full prepayment to secure a time slot.

Late Arrival Policy

Clients are expected to be ready at the start of their appointment. While a minor grace period may be granted, late arrivals often result in shorter sessions. We may require rescheduling if the delay prevents the full completion of services.

Refund Policy

Eligibility for refunds is determined by service type and the commencement of work. Fees are generally non-refundable once document review, administrative preparation, or travel has begun. Completed services are final. All refund inquiries are evaluated individually to ensure a fair resolution for both parties involved.

Mobile Notary Travel Fees

Travel fees for mobile notary services are calculated based on distance, time, and location access. These fees are non-refundable once transit has started. If notarization is prevented by missing identification or client unreadiness, the travel fee remains applicable to cover the costs of the mobile service attempt.

Rush Service Fees

Rush fees apply to same-day, urgent, or after-hours requests. Once work commences or the request is formally accepted, these fees are non-refundable. Availability for expedited services remains subject to our current capacity.

Digital, Document, and Administrative Services

Fees for document formatting, legal support, and administrative tasks become non-refundable once the work process is initiated. Clients must ensure all submitted information is accurate. Delays resulting from incomplete data may impact the expected delivery timelines for the final work product.

Payment Disputes

Clients are encouraged to contact M. Pugh Legal Support Services directly to address any billing concerns. Initiating a chargeback may result in a temporary suspension of all active services.

Related Policies & Resources

Service Agreement

M. Pugh Legal Support Services offers administrative and paralegal support only. We do not provide legal advice, representation, or engage in the practice of law. For legal counsel, please consult with a licensed and qualified attorney.

Need to Modify Your Booking?

Please reach out immediately if you need to adjust your schedule or have questions about an upcoming appointment.

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